(865) 470-0788

Client Relationship Pledge

We know that client satisfaction drives our success. Jennings Immigration Law Office pledges to our clients the following:
 

  • You will be treated with courtesy and respect in your interactions with us;
  • At your consultation, you will meet with an attorney who will explain the law as it relates to your matter and who will answer your questions;
  •  You will receive an honest assessment of your situation and an explanation of any existing options. We will not recommend services just to generate fees;
  •  If you choose to retain our services, you will receive a written Fee Agreement outlining the terms of representation;
  •  If you choose to retain our services within ten days of your initial consultation, we will credit the consultation fee toward your legal services;
  •  Clients with “flat fee” fee arrangements pay one fee to cover the entire service described in the Fee Agreement. There are no additional charges for phone calls, emails, or meetings required by the representation;
  •  For cases in which a USCIS interview is required, an interview preparation meeting with an attorney is included in the fee;
  •  Client inquiries will receive a response as soon as possible, generally within 1 business day;
  •  For the duration of our services, we will provide you with a copy of your file upon your request;
  •  We will strive to maximize each individual client’s opportunity for success by presenting the best case possible in the appropriate manner.